Service Co-Ordinator

Our client is a fast-growing technology-led business that delivers innovative compliance and testing services across the UK.

With a strong focus on customer satisfaction and safety, they support clients in maintaining the highest standards in areas such as electrical compliance, fire safety, and energy efficiency. The team is passionate, knowledgeable, and committed to making buildings safer and more sustainable.

Job Title: Service Co-Ordinator
Reporting to: Senior Service Co-Ordinator

Main Responsibilities:

• Act as the key point of contact for customers, suppliers, engineers, visitors, and enquiries.
• Oversee the full lifecycle of service jobs, from creation to invoicing.
• Manage work in progress to ensure timely job completion and billing, in line with customer KPIs.
• Maintain and update engineering schedules.
• Collaborate with fellow Service Co-Ordinators on scheduling and resource planning.
• Maintain consistent communication with customers throughout the service process.
• Review and approve quotations, including those based on engineer recommendations.
• Liaise with procurement or stores teams to obtain part and subcontractor pricing.
• Monitor and ensure accuracy of quotation logs, including updates on costs, results, and revisions.
• Perform regular analysis of quotation performance to identify trends and improvement areas.
• Prepare, review, and approve customer invoices.
• Track job profitability to ensure commercial effectiveness.
• Monitor and maintain customer contracts, ensuring they are up to date.
• Support standardisation across team calendars and diaries.
• Issue weekly Planned Preventative Maintenance (PPM) schedules.
• Compile monthly valuation reports.
• Ensure the customer database and asset lists are kept current.
• Match invoices with relevant job data and documentation.
• Work with managers and team members to improve operational efficiency and support system implementation.
• Attend customer performance review meetings when required.

Key Requirements:

• Minimum 3 years of administrative experience, ideally including customer service.
• Background in Facilities Management or a similar service-oriented industry is preferred.
• Strong organisational skills with the ability to use initiative and handle multiple priorities.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiar with job management systems.
• Strong written and verbal communication skills.
• Capable of managing tasks independently while working collaboratively with a wider team.

Additional Details:

• Job Type: Full-time, Permanent
• Salary: £28,300 – £30,400 per year
• Schedule: Monday to Friday 08:30-17:00
• Education: A-Levels or equivalent preferred
• Experience: At least 3 years in a customer-facing or administrative role
• THE ROLE IS BASED IN A RURAL LOCATION SO WILL BE REQUIRED TO DRIVE

BENEFITS

• 25 days annual leave (Increases with service)
• Contributory pension scheme
• Length in service awards