Call Handler

Call Handler

Huntingdon | Monday – Friday, 9.00am – 5.30pm | £12.21 per hour | Temp, Full-time

We’re partnering with a well-established Huntingdon based company that’s looking for a Call Handler to join their growing team asap. This is a great opportunity for someone who thrives on delivering outstanding service, whether you’re an experienced call handler or have a solid background in customer support.

In this role, you’ll be the friendly and professional voice of the business — the first point of contact for customers. You’ll handle mainly inbound calls to assist with all enquires – your focus will be on ensuring every interaction leaves a positive impression.

Responsibilities:

• Answer high volume of incoming calls efficiently and deliver an exceptional customer experience.
• Make outbound calls when required to follow up on enquiries or provide updates.
• Accurately record, update, and maintain customer details in internal systems.
• Handle and resolve customer queries where possible or refer to the right team.
• Follow company processes and compliance standards at all times.
• Contribute to a collaborative, positive team culture.

Requirements:

• Previous experience in a call handling or customer service environment.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and accurate data entry skills.
• Calm, empathetic, and professional approach under pressure.
• Confident using IT systems and quick to learn new software.
• A proactive, positive attitude and a strong team focus.

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency and Business.