HEAD OF SALES & BUSINESS DEVELOPMENT UK/EMEA   

Employee Type: Full-Time  

Manages Others: Yes  

Job Type: Client Relationship and Business Development Manager(s) UK/EMEA  

• External: business development, sales, account management, logistics, operations, administration  
• Internal: employee management and leadership  

Experience:   

5+ years in corporate sales and business development (selling services preferred)  

2+ years’ experience in sales management   

Must have experience in the professional development/Training industry

Travel: National and international travel may be required  Location: Remote.  OTE:  £75,000 – £100,000 

Job Description:   

The Head of Sales and Business Development UK/EMEA will be responsible for implementing regional strategy, driving business development and client account management.   

This is a remote working position, with occasional onsite team meetings along with travel to industry events and annual meetings (national and international).   

Reporting to the EVP, Global Sales / CEO, this role will be responsible for the following duties within the leadership role –   

• Manage, oversee, and implement the Sales Plan for UK/EMEA.   
• Work with EVP, Global Sales and CEO to identify approach to market and execute an effective business plan across the region.   
• Work with Leadership Team and Executive Team to support global strategy.   
• Lead the UK/EMEA Team (Sales and Client Success) to effectively drive regional business and execute all training engagements to the highest customer standards.   
• Oversee the management of active, prospective and dormant accounts regionally for UK/EMEA.   
• Monitor campaigns and KPIs to ensure targeted success and ROI.   
• Monitor regional performance to support daily operations and quarterly/ annual business reviews.   
• Provide required sales data; review client activity, forecast of revenue, anticipated consumer needs.   
• Work in conjunction with Leadership and Executive Team to ensure sales objectives align with global sales plan.   
• Oversee and monitor the market; competitor products and activities to drive market position.   
• Manage UK/EMEA Client Relationship Manager(s); staff retention, engagement and performance through quarterly reviews and on-going support.   

Head of Sales and Business Development Management Duties   

• Fulfil administrative and support requirements associated with supporting the company offerings, which includes (but are not limited to) the following:   
• Manage client relationships and source additional revenue opportunities. This includes managing campaigns (email, phone, LinkedIn) to drive engagement within new industries and target markets.   
• Securing and leading client meetings to review and discuss client learning requirements, in order to identify and present the optimal learning solution.   
• Managing correspondence and meetings with clients to ensure learning journeys are launched and managed appropriately.   
• Generate Proposals of Work and Statements of Work (SOWs) for clients.   
• Review training evaluations with clients and debrief to uncover additional training opportunities and ways to improve client experience.   
• Utilise Customer Relationship Management (CRM) system to enter, track and manage client deals and invoicing.   
• Utilise  project management system (Asana) to manage client learning journeys and collaborate with other business units.   
• Utilise Learning Management system (LMS), in order to monitor training participant progress and activity.   
• Recommend additional opportunities and methods to engage training participants in the Learning Journey.   
• Work with the Business Development, Marketing, Client Success and Training teams to maintain exceptional customer service and support to new, current and potential clients during and after the sales processes.   
• Ability to implement strategy, as well as collaborate with Leadership Team.   
• Ability to lead, inspire and motivate others.   
• Ability to manage projects/ client accounts with multiple stakeholders.   
• Be sales and customer focused with a positive and engaging personality.   
• Have strong problem-solving skills, good judgment and the ability to take initiative to investigate and learn.   
• Be motivated to achieve targets and be results driven.   
• Be flexible in the midst of changing priorities and ability to prioritise multiple tasks.  
• Professional presence: comfortable interacting with all levels of management, and eagerness to further develop these skills.   
• Self-confidence, flexibility and sense of humour always a plus.   
• Technical aptitude with excellent computer skills including Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)   
• Familiarity with Customer Relations Management (CRM) systems.   
• Ability to present with confidence and impact; demonstrating the product.   
• Strong written business acumen. The ability to write proficient proposals of work and emails, edit and proofreading skills.   
• Ability to lead others and role model best practices.   
• Strong organizational and time management skills.   

Expectations   

• Ability to implement strategy, as well as collaborate with Leadership Team.   
• Ability to lead, inspire and motivate others.   
• Ability to manage projects/ client accounts with multiple stakeholders.   
• Be sales and customer focused with a positive and engaging personality.   
• Have strong problem-solving skills, good judgment and the ability to take initiative to investigate and learn.   
• Be motivated to achieve targets and be results driven.   
• Be flexible in the midst of changing priorities and ability to prioritise multiple tasks.  
• Professional presence: comfortable interacting with all levels of management, and eagerness to further develop these skills.   
• Self-confidence, flexibility and sense of humour always a plus.   

Knowledge, Skills   

• Technical aptitude with excellent computer skills including Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)   
• Familiarity with Customer Relations Management (CRM) systems.   
• Ability to present with confidence and impact; demonstrating the product.   
• Strong written business acumen. The ability to write proficient proposals of work and emails, edit and proofreading skills.   
• Ability to lead others and role model best practices.   
• Strong organizational and time management skills.